Meet the experts
Ken Roulston
In 2009 Ken started NewCMI (CMI) as an MSP focussed on SME and mid-market businesses as well as the third sector, in the UK.
Having made 6 acquisitions the company grew to 120 employees with a turnover of approx. £17m providing services to over 10,000 end users.
In March 2023 the business was acquired by the BCN Group.
Ken is now providing Strategic Business Consultancy and M&A Advisory Services to a number of MSP’s.
Over the years he has been a regular speaker at industry events.
He also recently worked with Kaseya as a consultant for its M&A Concierge Initiative.
Michael O’Neill
With over 28 years’ experience in client-focussed IT service companies, I serve as a trusted adviser helping organisations optimise their IT infrastructure and security posture. For the past 8 years, I’ve specialised in:
• Enhancing cyber risk awareness and security culture
• Developing and implementing managed security services
• Delivering comprehensive IT security solutions
• Conducting security assessments and risk analyses
• Providing strategic guidance on cybersecurity best practices
Graham Stead
Graham began his first IT services business early in his technology career, eventually transitioning it into a Managed Service Provider (MSP) and becoming one of the early UK adopters of Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) tools. After a successful exit, he played a key role in growing the acquiring MSP to £18 million in revenue as Sales Director.
What drives him is a genuine passion for helping others succeed. He often draws parallels between business and sport, with personal experience coaching his eldest son’s football team. He found joy in watching players absorb coaching during the week and then execute with pride and success on the field. That sense of fulfillment fuels his ongoing mission to share his expertise and support others in reaching their goals. He is described as positive, collaborative, accountable, analytical, resilient, and curious.
He now works with MSPs that have untapped sales potential and a sincere ambition to grow. Whether it’s an owner juggling multiple roles who recognises the need to evolve the sales function, a business in the early stages of building a sales team, or an established team that isn’t yet meeting its potential, he helps bring structure, strategy, and results to the sales effort.
Meet the M&A blueprint producer / interviewer
Mark Copeman has had customer facing roles since 1993, in B2B enterprise roles and subsequently through his marketing and video agencies.
He co-founded Customer Thermometer, the 1-click helpdesk feedback tool in 2010 and then spent the next 8 years immersed in all things MSP & customer service.
He exited Customer Thermometer in 2018 and wrote Helpdesk Habits, the book. He turned that into the online program and certification and to date, almost 5,000 technicians have now been certified.
Mark is currently a director / shareholder of the renowned MSP Marketing agency, Wingman and spends much of his time working with clients on improving their online presence and customer experience.
He is also the author of the books, MSP Secrets Revealed (1 & 2).
He is a regular conference speaker on the subject of customer service and the power of habits, as well as all things sales and marketing for MSPs.
Ian Luckett
Ian Luckett is a Business Growth Consultant who specialises in helping business owners in the IT & MSP space. His purpose is to help others out, be that in business or in their personal lives, and he has always had a passion for personal development that has spread over the years into the business world.
Aged 27, he discovered his love for leadership, managing and building a team of 65 people in what is now the Virgin Media Network in the South East. In 2016 he founded Innovate to Success with one mission – to help others in business experience the success he’d had over his 20-year career in senior positions.
In 2022 The MSP Growth Hub was born, designed to help give MSP business owners the clarity and confidence to harness the ambition of their business that may have felt out of reach, and help them build a business that truly works for them, rather than them for it.
Stuart Warwick
Stuart Warwick is an experienced Business Growth Coach who before dedicating his expertise exclusively to MSPs, worked in a diverse range of businesses from a multinational franchise to a £30-million business improvement company, and even founded a successful sports marketing agency in Central Europe.
Having navigated the challenges of running a business firsthand, Stuart understands the complexities of cash flow, staff management, and strategic planning. Yet, his unwavering passion lies in empowering teams and individuals to reach new heights of success.
As the architect of the Scale With Confidence model and now co-founder of The MSP Growth Hub, Stuart is dedicated to providing MSP owners with the tools and guidance they need to turn their ambitions into reality. With a focus on clarity, confidence, and personalized strategies, he helps businesses thrive on their own terms, allowing owners to reclaim their time, freedom, and financial prosperity.